Today it seems that no
matter what I buy, someone wants me to rate the article or the transaction.
Now this dude does buy a lot of stuff on the internet.
(This is the Saturn)
Once Sherry bought a new
Saturn to tow. A week after the sale we received a card in the mail (now you
get an e-mail) asking for an evaluation. I check 'satisfied' in all blocks and
sent it back. The salesman was not happy, he called and said, "I told
you to rate me excellent!" (I will skip the rest of the drama).
I have learned in business
and in practice that most 'WRITTEN' evaluations are negative. When a person is
satisfied they seldom say much unless the company makes it easy. Quick and easy
Y/N questions.
As
a businessman I was always very happy when I never heard from a buyer. I
appreciated the compliments, but took them with a grain of salt. I very
seldom hired anyone to clean my houses before they were sold, I did it myself.
On your hands and knees over every inch of the floor, you find any fault
that needs to be fixed. Cleaning the light fixtures you see if they are hung
correctly and going over all the plumbing you find 'ANY' small leak, commode
seals, etc. You check each door lock, you hear any squeaks. The majority of
things I found was poor water flow. Simply by cleaning the faucet filters of the
building materials I prevented many 'call-backs'. That procedure was my
military training, I was never afraid of cleaning. LOL. To tell the
truth, I enjoyed it. I took pride in closing that door and locking a clean NEW
home. I sold a lot of houses and I can count the call-backs on less than
one hand.
We built our own house
within sight of three of the houses I had sold with no worries of complaints
from the buyers, we became friends.
I have a problem with the 'new
world' that requires an 'atta boy' or an 'ah-sh-t' from their customers. If
today's customers are not happy they will tell you!
I quit answering questions
from Amazon (I like Amazon), but the last time I rated something I rated it 5 stars.
I was happy. I did not 'write' anything. I hit submit and the instructions said
'you must fill in the remarks'. I said,' no I don't,' and hit the little
red 'x' up in the corner.
In
reference to the Saturn salesman, any company who promotes personnel 'ONLY' on
glowing reports, in my opinion, could be missing the mark.
Do
you take time to answer surveys?
Nite Shipslog
PS: Myra suggested the book I just finished. 'A Dog's Journey' a unique take on a dogs life from the dog's point of view (second in the series) by W.B Cameron. I rate it 5 stars, Thanks Myra.
PS: Myra suggested the book I just finished. 'A Dog's Journey' a unique take on a dogs life from the dog's point of view (second in the series) by W.B Cameron. I rate it 5 stars, Thanks Myra.
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8 comments:
Usually if I'm satisfied with something I do not make a big deal. But give the proper kudos. It's when I'm not happy with something I complain, loud and clear. The book sounds interesting.
I don't bother with ratings. Some people are pests about it. I would give you an excellent rating though.
I had a teacher years ago in school that wouldn't give "outstanding" for students' behavior and performance in school. She would give "S" for satisfactory. She reasoned it was the student's responsibility to behave in class as the baseline so why did they deserve outstanding if they did so?
I will rate books I read on Amazon with stars, but rarely will write a review these days. I'll do it on some other things if I feel like it. There were a couple experiences with restaurants where we used to live in Prescott that I didn't like so I did review those with my thoughts about the experience. Conversely, there were a few waiters and waitresses that went out of their way at other restaurants that I did write a review about. Its usually how I feel at any given moment, LOL, whether I'll write a review or not.
betty
I like to do surveys. Before the computer I did them by mail. They sent me products to try out. There used to be some where you could earn points and get small gifts. Things like bird feeders, toasters etc.
I'm so tickled you enjoyed reading "A Dog's Journey"! (It's been a long time, but I think it had the best conclusion of any book I've ever read.)
Boy, today's topic hits close to home! (er, my workplace.) The organization for which I work is incredibly focused on guest satisfaction scores. 4 out of every 5 weekdays, ratings and demographics are scrutinized in our morning meetings. Enough, already!!!
PS - I love how answered Amazon's 'demand' for comments!
PS, it's me again!
I'm in awe of your attention to detail on the homes you built. I used to be reluctant to publicly shame anyone, but after our most recent discovery where the builder cut corners (Richmond-American Homes) I don't care.
Today's contractors and journeymen should take a lesson from the Darnell School of Ethics. I still believe people will pay more for quality.
Ill do a "short" survey. But When the questions get personal or start repeating themselves, I'll give up and hit the red X.
However, I do believe in giving credit where credit is due.
Excellent
Lisa
I rarely do a survey thes days. I've had people call wanting me to do a survey and when I ask how long it will take they say It will only take about 20 minutes. Sorry, life is short. If you want me to invest that much time I need to be On The Clock:)
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