Sherry has handled the phones for many years now. When I went deaf, we still kept both phones. She carried and answered them. Then when texting came about I began to use one for texting, but she still carries them to answer the VERBAL calls.
Okay, the reason for this post. One of the phones seemed to give up the ghost. She could still call on it, but not use other functions. It also quit recording a log of the calls received and made. I did all I knew to do. First turned it OFF, powered it down and removed at battery for a short period, re-installed and powered up. Nada.
So to the Verizon store where we got the phones 3 yrs ago. Young man about 20 yrs old invited us to his desk. Listened to Sherry's explanation, took the phone, looked it over then keyed some stuff into his computer. Removed the battery, SIM card and re-installed them. Again nada.
WE talked a few minutes, he hemmed and hawed a little and asked,"Would you like to upgrade? This phone is pretty old." We both said no, he looked uncomfortable for a few more seconds. Then this rep for Verizon, in the store where they were the phone was purchased, uncomfortably asked this OLD COUPLE, "Is there anyone in your family younger than you?" as he handed the phone back to Sherry he continued, "Maybe they can help you." Then as sort of an after thought he continued, "Or you can dial *611 for Customer Service."
Back in the car we cracked up. There sure ain't no one in our house OLDER than us! Then Sherry laughed, wasn't he younger than us, he should have helped.
Lemme tell you, if it wasn't for stuff like this, life would be boring!
PS: We will take the phone in to a service center, we might even UPGRADE! LOL And yes, later I realized the kid was a salesman but he just could not bring himself to say, 'I don't have a clue.'
Some folk know how to get the max out of their vehicles.